Frequently Asked Questions (FAQ)
Welcome to the SkydiveDeal.com FAQ section — your trusted source for information about ordering, shipping, warranties, and partnerships. If you don’t find the answer to your question here, feel free to contact us. We continuously update this section to include the most relevant topics for our customers and partners.
How can I place an order?
Ordering at SkydiveDeal.com is simple — no registration or account is required. Browse the products, add items to your cart, and submit your selection. You’ll receive a confirmation email with a price quote or a follow-up message to confirm details before finalizing your order.
What payment methods do you accept?
All payments are made by bank transfer (wire payment) upon receiving a proforma invoice. All prices and invoices are issued in euros (EUR).
Do you offer online or card payments?
At this time, we only accept payments via bank transfer. Secure online payment options may be introduced in the future.
Which shipping carriers do you use?
We ship worldwide via DHL and UPS, using insured international delivery with real-time tracking.
Who covers customs and import taxes?
Customers outside the EU are responsible for any customs duties or import taxes that may apply. There are no customs fees for deliveries within the European Union.
Can I pick up my order in person?
Personal pickup is possible by prior arrangement. Please contact our team before placing your order to confirm pickup details.
What warranty do your products have?
All new equipment is covered by the official manufacturer’s warranty, which varies depending on the brand. Warranty terms and coverage details can be confirmed upon request.
Do you sell certified used gear?
Yes. All used gear listed on SkydiveDeal.com is inspected by certified riggers and verified as airworthy. A detailed inspection report or airworthiness statement can be requested for an additional fee.
Can you assemble a complete, ready-to-jump rig?
Yes, we offer professional assembly and “ready-to-jump” configuration for complete rigs. This service is performed by experienced riggers and can be added for an additional fee.
Are your products certified (TSO, EASA, etc.)?
Certification depends on the manufacturer and product type. Most equipment is TSO, EASA, or equivalent certified, and certification details are always listed in the product description or available upon request.
How long does delivery usually take?
Delivery time depends on product availability and destination. In-stock items usually ship within 3–7 business days, while custom-made equipment may require additional production time. You’ll receive tracking information once your order ships.
Do you provide support and gear advice?
Absolutely. Our team consists of active skydivers, instructors, and riggers with years of real-world experience. We’re happy to guide you in choosing the right gear based on your experience, discipline, and preferences.
Can I return or exchange equipment?
Returns are handled according to each manufacturer’s policy. In general, unused items in their original packaging may be eligible for return or exchange — please contact us for details before shipping anything back.
How can I reach you?
You can reach us via email, phone, or WhatsApp. Email is preferred for detailed orders and technical questions. Typical response time is 1–3 business days, depending on workload.
For Dealers and Manufacturers
Do you work with dealers and distributors?
Yes. SkydiveDeal collaborates with dealers and distributors worldwide, particularly outside the EU. We offer shared dealer margins and partnership opportunities for registered skydiving businesses looking to expand their market reach.
I’m a manufacturer — can I offer my products on SkydiveDeal?
Yes, we’re actively interested in working with manufacturers not yet listed on our platform. If you produce certified skydiving equipment and would like to have your products featured and sold through SkydiveDeal.com, we’d love to collaborate. Our platform provides global visibility, marketing support, and sales integration with a professional skydiving audience.
What brands are you currently working with?
We currently collaborate with several top manufacturers, including Performance Designs (PD), SWS (Sky Wide Systems), Mars a.s., Airtec Cypres, Mirage Systems, among others. However, we’re always open to adding new, high-quality brands that align with our standards of safety and performance.
How can I become a SkydiveDeal partner?
Simply contact our team via email with details about your company, brand, or products. We’ll review your proposal and discuss partnership terms, including pricing, logistics, and product representation options.
